OVER 60’S TURNING TO DIGITAL BANKING UP BY 90% DURING PANDEMIC

More than 90% of people aged over 60 have used online banking for the first time during the Covid-19 pandemic, according to a poll by iResearch Services, highlighting the importance of banks getting digital right in 2021. In comparison, 17% of people aged under 30 said they were accessing services via an app or web browser for the first time. The findings show how banks must adapt to help service the influx of new digital users and gain their trust, accelerated by the Coronavirus pandemic.
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