Banking on lockdowns: The digital opportunity in COVID-19

The closure of bank branches demonstrates the true scale of COVID-19 and the shift in customer behaviour during the pandemic. Banks are now adapting and future proofing their business models in response to societal changes. The shift in customer behaviour has put increased pressure on banks to not only accelerate digitisation, but to ensure that traditional customers are fully supported - from the physical in-branch experience as well as digitally.
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