• Efma and EdgeVerve Systems Limited.
• 29 Oct, 2018

Customers remain at the center of banks’ innovation efforts as organizations across the industry move to improve digital customer experience across new touch-points and channels. In line with this, we found that delivery channels are the key focus of innovation, with most banks saying that mobile and online will be the primary distribution channels in four years’ time. In terms of product innovation, we found banks focusing on payments, mobile wallets and lending as the most important areas of b
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