• Business Control Solutions plc
• 05 Oct, 2018

To succeed in this new Open World, banks need to embrace the change, stop simply saying they are customer centric and instead focus on being customer-centric. In other industries where platform-based businesses are disrupting the status quo (e.g. retail, travel) the emphasis is on being a true customer advocate and owning the customer engagement layer. For banks, this could mean providing the financial control centre (via a mobile app) that affords customers complete control over their financial
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