PERSONALISED BANKING A GUIDE TO DELIVERING MOMENTS-BASED CUSTOMER EXPERIENCES (CX)
Open Banking is paving the way for a myriad of disruptors – like Revolut, Marcus, N26 and Monese – with more agile business models and lifestyle targeted services. Today, fintechs, digital banks and even big tech players are proactively eroding markets, diverting revenue streams, accelerating churn and smashing loyalty.
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