2021: What to expect after a year of disruption

While the experience of the pandemic has been undeniably difficult, it has also provided the opportunity to look deeper into the state of the digitalization journey for commercial banks. Many commercial banks had already started their transformation, but now that we are a year into one of the most disruptive events in recent history, it’s a great time to gauge how these major investments are performing and the extent to which the potential of digital is being fulfilled.
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