Digital Transformation In Retail Banking BUSINESS & CUSTOMER FOCUS
In the current digital era, consumer willingness to trust and purchase financial products from Big Tech players is growing. Against these rising threats, traditional brick and mortar retail banking institutions are being forced to reinvent their retail banking models and adapt to the digital age to stay competitive and relevant to their customer base. Furthermore, amidst the COVID-19 pandemic and an uncertain economic environment, retail banks are expected to ensure business continuity
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